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General Policy and Terms of Service

Introduction


Welcome to Usercible Consulting Group, a premier boutique consulting firm dedicated to delivering exceptional consulting and strategic services tailored to meet the unique needs of our clients. Our mission is to provide insightful, creative, data-driven, and actionable solutions that drive sustainable growth and success. This policy outlines the general principles and terms under which we operate to ensure clarity, transparency, and a strong working relationship with our clients and associates.


Scope of Services


We offer a wide range of consulting services, including but not limited to:

  • Customer Experience (CX)

  • UX and Design

  • Product and Startup Innovation

  • Digital Strategy and Transformation Consulting

  • Artificial Intelligence and Data Solutions

  • Brand Identity and Branding Services

Client Engagement

  1. Initial Consultation: We provide an initial consultation to understand your requirements and determine the scope of the project.

  2. Proposal and Agreement: Based on the initial consultation, we will prepare a detailed proposal outlining the project scope, deliverables, timelines, and costs. Work will commence upon mutual agreement and signing of the contract.

  3. Confidentiality: We are committed to maintaining the highest standards of confidentiality regarding all client information. Confidentiality agreements will be signed to protect sensitive information.

  4. Communication: Regular communication is vital to the success of any project. We ensure ongoing updates and feedback sessions to keep you informed of progress and to address any concerns promptly.

Fees and Payment

  1. Fee Structure: Our fees are determined based on the complexity and duration of the project. Detailed cost estimates will be provided in the proposal.

  2. Payment Terms: Payments are typically structured in milestones or phases. An initial deposit may be required before the commencement of work, with subsequent payments due upon completion of defined project stages.

  3. Invoicing: Invoices will be issued as per the agreed payment schedule. Payment is due within 30 days of invoice receipt.

  4. Late Payments: Late payments may incur interest charges as specified in the contract. Persistent delays in payment may result in a suspension of services.

Quality Assurance

  1. Standards of Excellence: We adhere to the highest standards of quality in all our consulting engagements. Our consultants are experienced professionals committed to delivering exceptional value.

  2. Feedback and Revisions: Client feedback is crucial. We welcome and encourage feedback throughout the project. Reasonable revisions will be made to ensure the final deliverables meet your expectations.

  3. Performance Review: Upon project completion, a performance review will be conducted to assess the outcomes and identify areas for future improvement.

Human Resources (HR) Policy

  1. Equal Opportunity Employment: We are an equal opportunity employer. All employment decisions are based on merit, qualifications, and abilities. We do not discriminate based on race, color, religion, gender, national origin, age, disability, or any other characteristic protected by law.

  2. Employee Development: We are committed to the professional growth and development of our employees. Regular training and development programs are provided to enhance skills and knowledge.

  3. Work Environment: We strive to maintain a safe, healthy, and productive work environment. Harassment, discrimination, or any form of workplace bullying is strictly prohibited.

  4. Code of Conduct: All employees are expected to adhere to our code of conduct, which emphasizes integrity, professionalism, and ethical behavior. Breaches of the code of conduct will be addressed promptly and appropriately.

  5. Compensation and Benefits: We offer competitive compensation packages and benefits to attract and retain top talent. These include health insurance, retirement plans, and performance-based incentives.

  6. Employee Feedback: We value employee feedback and encourage open communication. Regular surveys and feedback mechanisms are in place to ensure employees can voice their opinions and suggestions.

Termination

  1. Termination by Client: Clients may terminate the contract with prior written notice as specified in the agreement. Termination fees may apply depending on the stage of the project.

  2. Termination by Consultant: We reserve the right to terminate the contract if there are significant breaches of terms, including but not limited to non-payment or unethical conduct.

  3. Post-Termination: Upon termination, all outstanding fees must be settled. Any proprietary materials or information will be returned to the respective parties.

Compliance and Ethics

  1. Legal Compliance: We comply with all relevant laws and regulations governing consulting practices in India.

  2. Ethical Conduct: We conduct our business with integrity, honesty, and transparency. Any form of unethical behavior can lead to contract termination.

  3. Non-Discrimination: We are committed to providing a work environment free from discrimination and harassment. All clients and employees are treated with respect and fairness.

Dispute Resolution

  1. Mediation: In the event of any disputes, we encourage resolution through mutual discussion and mediation.

  2. Arbitration: If disputes cannot be resolved amicably, they will be referred to arbitration as per the terms outlined in the contract.

 

Contact Information


For any inquiries or further information regarding our services and policies, please contact us at:

  • Name and Designation: Ashok Mahiwal, Founder

  • Email: amahiwal@usercible.net

  • Phone: +91-98217-30200

  • Address: Usercible Consulting Group, First Floor, B-1 Extension, FB,, Mohan Cooperative Industrial Estate, New Delhi, Delhi 110044

 

We look forward to partnering with you to achieve your business goals.

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