UX Case Study

Research and Design of a  Airport Kiosk Check-in by Usercible.

The Airline wants to switch to self service Check-in kiosks to cut down the long queues and manpower. Facilitating passengers on self serve basis. The solution needs to be Simple,  Quick and should cater to needs of an international travel without any language boundaries.

On the top level the passenger should be able to Self check-in, Scan Passport, system should automatically prompt for secondary language based on Passport issuing country local language or offer option to change as per his/her preference, Change seats, and print boarding pass for both the domestic and international trip at a kiosk. Another feature is upgrading flights using a self servicing kiosk.

Discuss Your Product

System Requirements based on User Expectations & Research

Motivation to use Kiosk over Traditional Methods

Proposed Solution to Top Pain Area’s

Demography / Language Barriers

Give language options to choose from & Show Language options Hints from Passport Nationality

Long Queues

Make the tasks easy and accomplish with in few steps

Manpower

No need of any Employee as the Kiosk will work on self-service basis

Accessibility – Vision Problems, Color Blindness, Blindness

  • Use Colors recommended for Color Blind People

  • Make buttons large and make sure they look like buttons and clickable. Give feedback when clicked

  • Make use of Voice assistance of every action and in Noisy conditions also give HEADPHONE option to avoid Noise

Multiple Tasks

One option at a time, Simple navigation, Use Breadcrumbs and show Feedback with Status

Security

Ask for the Passport number, E-ticket, Mobile etc. when performing Important tasks. Make sure

User Click on Exit after Tasks completion. A Foot Sensor can be installed so when a user walks out system can automatically close the session.

Passenger Journey & Emotions

Key balanced emotions which Airline wants to connect and relate with the Passengers when they visit one of their self servicing kiosk.

Passenger Interaction Flow – Top Level

User Touch Points & Interaction Main Screen

Result

This project took around 1 month to complete and the development team has already implemented it in their kiosks. If you want to read this case study in more detail let us know.

If you want to discuss about complex UX or design for your Product or services Get in touch with us at Usercible.

Our Clients

Usercible is trusted by some awesome companies. We have had the privilege of working with some of the leading names in business as well as many exciting entrepreneurial and start-up companies. No matter what size the client, we are dedicated to providing the highest quality work and the greatest possible return on investment.

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“I worked with Usercible on my first app. where, they helped us more than his area of work. Ashok is very creative, very warm and positive person to work with.He translated requirements into designs which are aesthetic, functional and productive at the same time. Was great working with him. Wishing him a great future.”
Pankhuri Joshi - CEO & Founder, Best of The Bumps
” We took Usercible’s help in redesigning our mobile app for both Android and iOS. We are happy with the creative inputs and knowledge of the UI space and latest design principles. Our new app design is very good – both looks, as well as functionality and we, are excited to launch it soon.”

Aseem Sood - CEO at Impact Research and Measurement Pvt Ltd; Director, AMEC; VP, FIBEP
“Usercible gave us several tips to improve our Android as well as iOS app. We were very impressed with his knowledge in mobile UI/UX. We shall soon be releasing our iOS app and update to Android app after incorporating his inputs. We are very grateful to USercible for helping us out”
Deepak Goel - Founder at KC, Serial Entrepreneur, Advisor to several startups, TEDx speaker, Investor
“Ashok is a hard-working and energetic professional. I recommend him and his company Usercible for UX/UI tasks.”
Bijay Baniya - Founder & CEO at Sparkwork Software Oy