UX Case Study – Research and Design of a Airport Kiosk Check-in by Userciblé Design and UX Consulting
The Airline wants to switch to self service Check-in kiosks to cut down the long queues and manpower. Facilitating passengers on self serve basis. The solution needs to be Simple, Quick and should cater to needs of an international travel without any language boundaries.
On the top level the passenger should be able to Self check-in, Scan Passport, system should automatically prompt for secondary language based on Passport issuing country local language or offer option to change as per his/her preference, Change seats, and print boarding pass for both the domestic and international trip at a kiosk. Another feature is upgrading flights using a self servicing kiosk.